Since I went on Medicare/Medicaid I was receiving my supplies from Liberty Medical in the mail. Of course when Obamacare went into effect Liberty discontinued (or so I was told) handling any Medicare clients.
Prior to this Liberty called me about my next order and all of a sudden I receive this huge box from Arriva Medical with a new meter, lancets, test strips, etc. that I did not order. I contacted Liberty and they finally told me they don't handle Medicare accounts; how inconvenient. Today I tried to contact Arriva and finally spoke to a customer service person, who I couldn't understand, for half an hour and when I asked for the address to return the box to she hung up.
I called back and was on hold for over 45 minutes until I got frustrated and decided to go on their website to get a return address. The package will, indeed, include a letter from me stating I want to be reimbursed for the shipping price and to remove me from their customer list. I wouldn't recommend this company to anyone. I have Free Style meters and found out I can still get their supplies through Walgreens and other vendors.
Thank you God! A day wasted!