Arriva Medical replies to the posters Subscribed to our Plus Plan
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3.1 Based on 53 reviews
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  • Customers like
    • Home delivery 2
  • Customers don't like
    • Excessive phone calls 10
    • Customer service sucks 9
    • Customer services and the lies 7
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No help whatsoever, just given the run around, hung up on 4x:s, waited 30 mins., to talk to someone. No record of ever ordering from you. The last time I ordered from you was in March of 2015. I have moved to Florida as of August 2015. I was getting calls from you then. I use to live in Pekin, Illinois 61554. I have both Medicare/medicaid. I am trying to order a new tester/supplies. I can not get the prescription filled at Walmart because of... Read more

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This company is the most horrible co. I have to deal with. The foreign people who cannot understand English properly keeps calling at least twice a day everyday. SOMEONE MUST STOP THIS HARRASMENT!! Who should I turn to. I have tried my phone company without any positive results. Why FCC cannot stop this HARRASMENT. Arriva medical using this technique of getting repeat orders is disgusting. I had also advice them not to call me few times. This... Read more

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I told them not to send more supplies UNLESS I call them first. And so far they haven't sent any. Read more

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With Official Company Response

The box I received had no test strips. My patient should test his glucose levels 3 times a day. I asked c.s.r. to send me test strips and she directed me to the local post office, who told me they delivered a box. I called Arriva back telling her the situation. She could not understand that I didn't receive the strips. I also had great difficulty understanding the way she spoke. All I wanted was those test strips. I asked to speak to... Read more

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With Official Company Response

I ordered a diabetic sugar checker (Solus V2) for my husband which I got just fine and for 3 months I got the strips just fine, then when I called for another refill they said they no longer carried that brand and I would have to swap testers. So they sent me another meter and strips which they charged over $600.00 for. His medicaid would not pay for it because they only supply one checker every 2 years. Now they expect me to pay for it, they... Read more

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Excessive calls morning noon and night. Tell I don't need anything right now and they continue to call. Disturbing the whole house. Today x they started at 9 with the last call at 5:30, a total of 6 calls today. Read more

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Been with you 5 yrs. 2011. I received alcohol pads w-diabetic supplies. Now you want me to get secondary infection from Lancet pokes. Even hosp.use alcohol before needle sticks.I'm billed $3.60 for pads. That is a co-pay for my insulin pen.I live on $663.00 a month , mortgage pmt, car insurance. Water bill, electric bill, gas bill, not include *** wipes,soaps. $3.60 isn't much is it ? At first the pads were included, but you no longer care about... Read more

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Service is non existing. Constant lies. Won't let you talk to a supervisor. Calls everyday but offers no help. Read more

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Arriva says 7-10 days to receive meter... 2 phone calls/7 weeks later CS said. Insurance won't pay after saying it was mailed. Liars!!! They only want Medicaid and Medicare patients. Read more

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I called to obtain information regarding the process for setting up an account for 3-month mail order supplies under Medicare a/o 7/1/16, as my current vendor (a professionally run company) will no longer be carrying the brand that I prefer. ARRIVA's telephone rep had a minimal command of the English language. I could not understand the majority of her answers to my questions. Simple questions….such as requesting a form, company contact... Read more

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