Arriva Medical replies to the posters

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  • Jan 26
  • Drug Stores and Drugs
  • Hillsboro, Oregon
  • Diabetic Testing Supplies
  • 32
  • REVIEW RATING 4/5

My insurance company uses Arriva for diabetic testing supplies. I ordered my supplies 3 weeks ago. Two weeks later I called to check on my order and surprise! My order had not been sent yet. I have called back many times since and am told they are still verifying my insurance, and that they need my Medicare card. Wow. I'm not even on Medicare. No one knows what's going on at this company... Read more

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Resolved

  • Jan 22
  • Drug Stores and Drugs
  • West Monroe, Louisiana
  • Diabetic Supplies
  • 45
  • REVIEW RATING 5/5

My mom has been trying to get her lantus and humalog through this company. They said that the company policy is that if the co pay is over 20 dollars she has to pay upfront. She sent a money order to them and I had a tracking number put on it so I know they have it.I have called for 3 weeks now each individual has told me its gonna be shipped they will overnight it. Well she still has not... Read more

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With Official Company Response

  • Jan 19
  • Drug Stores and Drugs
  • Sikeston, Missouri
  • Diabetic Supplies Kit
  • 1
  • 1
  • 41
  • REVIEW RATING 5/5

i called today to find out why i didnt have them they were suppose to be shipped on the 8 th they said needed to have dr.write an order for different meter they didnt send for a order nor contact me i am out of strips dont know how long it will be before i get them i keep asking why nobody new why no one was notified i am very pissed off right now i am thinking about using local pharmacy i... Read more

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With Official Company Response

  • Jan 14
  • Drug Stores and Drugs
  • Chelmsford, Massachusetts
  • Diabetic Testing Supplies
  • 1
  • 1
  • 58
  • REVIEW RATING 3/5

This company pushes their product lines and is not genteel about it. Order supplies by phone and one listens to sales talk about other things they have to sell that will be covered by Medicare. They are always on me about ordering more often though I am following my doctors instructions. I get phone calls, mailings and emails telling me I need to order testing supplies even when I have those in... Read more

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With Official Company Response

  • Jan 08
  • Drug Stores and Drugs
  • Lawrenceville, Georgia
  • Diabetic Supplies
  • 1
  • 1
  • 139
  • REVIEW RATING 5/5

My ins sent me a letter in Nov 2014 indicating they will no longer use Arriva for diabetic supplies effective jan 1, 2015. They sent me a flyer of some meters and advised me to pick out a meter and have my doctor send a prescription to my pharmacy for the meter and supplies. I would be running out of supplies by dec 1st so I ordered the new meter with supplies. Mid Nov. Arriva calls to advise... Read more

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With Official Company Response

  • Nov 18, 2014
  • Drug Stores and Drugs
  • Bullhead City, Arizona
  • Extra Test Strips
  • 4
  • 4
  • 184
  • REVIEW RATING 5/5

Arriva does not appear to have any two reps that tell you the same thing. Told me Oct 2014 my doc info for extra test strips was not enough info to warrant that amount of strips. Kept turning that info in for over one year. My problem never notified me for over one year of any kind of problem. Last week Des told on phone all needed info was in to keep medicare happy. Today got email from Annette... Read more

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With Official Company Response

  • Oct 30, 2014
  • Drug Stores and Drugs
  • 2
  • 2
  • 348
  • REVIEW RATING 5/5

Attn: Supervisor Dee of Arriva, Florida Arriva Executive Office Phone 1-800-700-4442 Ext. 12027 I made you a promise Dee and I'm here delivering as promised. I will provide the best free advertising money can't buy. You push the button, I deliver! I will alert, inform, encourage existing Arriva patients and those who are reviewing this post to think twice before engaging further commerce with... Read more

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With Official Company Response

  • Oct 27, 2014
  • Drug Stores and Drugs
  • Supplies
  • 1
  • 1
  • 44
  • REVIEW RATING 4/5

Did not reset ehi I did not receive my or supplies that's what I'm calling about thank youI should be getting my supplies in 7 to 10 business days I did call to make a record of and I just talked to arriva medical thank you for your help Read more

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With Official Company Response

  • Oct 21, 2014
  • Health Insurance
  • Prescription
  • 1
  • 1
  • 97
  • REVIEW RATING 5/5

Around the Sep 15th, I called in my order for supplies, I was told it could be upto 3 weeks to get my supplies. On Oct 16th I called to check the status of my order, I was told that my prescription and expired and they were waiting for her renewel. (I had first been told that they were shipped on Sep 23rd, so because I had not received them I asked for more info) I was then told when they... Read more

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With Official Company Response

  • Oct 18, 2014
  • Drug Stores and Drugs
  • Manchester, New Hampshire
  • Diabetic Test Strips
  • 1
  • 1
  • 84
  • REVIEW RATING 4/5

I have been on oral medication for 8 years, have hade Liberty all this time with no problem EVER. Now have just been put on insulin and need to test 3 times a day instead of one. I get the same story, the script coming from the MD is incorrect, they do not sign or date the script, they requested 1 - 3 instead of just 3, and on and on and on with the excuses. They do not care that I will need... Read more

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