1.7

Arriva Medical replies to the posters

This company is subscribed to our CSR plan

  • Customer service sucks2 votes
  • Customer service-rude1 votes
  • Excessive phone calls1 votes
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  • 7 hours ago
  • Drug Stores and Drugs
  • Teaneck, New Jersey
  • 9

I was about a month away from finishing my supply of blood sugar testing strip and lancets supplied fully paid for by Medicare. I received an e-mail to refill my prescription and did so. I waited for the ten business days for the equipment to arrive, but it didn't. I called customer service only to find out that order had not been processed because "the computers were down." So, I put in a... Read more

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  • 1 day ago
  • Health and Beauty
  • Georgetown, Texas
  • Diabetic Testing Supplies
  • 7
  • REVIEW RATING 4/5

I got three phone calls last week about testing supplies. They have a rotary system where you insert how many days of testing supplies you have. It still requires talking to an attendant. Then you get a call the next day for the same thing and then you get a call again the third day. I thought 3 times in one week was bad enough since I told them I had 45 days of supplies. Then today, I have... Read more

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  • Mar 02
  • Drug Stores and Drugs
  • Lawrenceville, Georgia
  • Supplies
  • 15
  • REVIEW RATING 4/5

First ordered in January. Was told would receive order in 7 to 10 days. Received no phone call saying there was a problem. Have made multiple phone calls, to be told each time that the problems were worked out I would receive supplies in 7 to 10 days. Still haven't received supplies. Every time I call I find that they have my information wrong. They seem to hire computer illiterates, that... Read more

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With Official Company Response

  • Feb 23
  • Drug Stores and Drugs
  • Monticello, Utah
  • Diabetic Test Strips
  • 2
  • 2
  • 50
  • REVIEW RATING 5/5

For the last three orders I have placed it has been a *** joke!! My last company called me when it was refill time... Not Arriva! They don't give two craps!! They have no idea what it m and when you don't have strips to test!! I have been diabetic for 42 yrs and guess work is not fun and very very dangerous!! I called on the 13th and a lady I could barely understand promised me that hey were... Read more

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With Official Company Response

  • Feb 19
  • Drug Stores and Drugs
  • Kingman, Arizona
  • Diabetic Test Strips
  • 1
  • 1
  • 51
  • REVIEW RATING 5/5

I am 6 days out of Diabetic Test Strips after being told they were shipped on the 14th of Feb. I notified Arriva in early January that I needed a refill. I was told that they would fill my request on the 5th of Feb.This is something that Arriva has consistently done. They do not want to ship supplies until I only have 4 or 5 test strips left. I called on the 13th of Feb. only to be told that the... Read more

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  • Feb 16
  • Drug Stores and Drugs
  • Indianapolis, Indiana
  • 70
  • REVIEW RATING 3/5

Review...538417...Hey Doc, Thank you for your review. I can tell something is up with these guys because they will NOT give you any information about their products UNLESS they have your NAME, TELEPHONE NUMBER AND ADDRESS...This is bad business and this is what prompted me to read reviews about these guys and im glad I did. They will not get my business...Thanks for alerting others and I will... Read more

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With Official Company Response

  • Feb 11
  • Drug Stores and Drugs
  • Frederick, Maryland
  • Diabetic Supplies
  • 4
  • 4
  • 115
  • REVIEW RATING 5/5

When I called them they seemed very professional on the phone. I gave them all the required information so they were going to send a script to my Dr. I waited 2 weeks and heard nothing. I called them and they stated that my Dr. office did not send the script back. I called my Dr. office and they stated they already sent it back. I call Arriva and they say well the Dr. didn't sign it. so they are... Read more

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With Official Company Response

  • Jan 26
  • Drug Stores and Drugs
  • Hillsboro, Oregon
  • Diabetic Testing Supplies
  • 1
  • 1
  • 138
  • REVIEW RATING 5/5

My insurance company uses Arriva for diabetic testing supplies. I ordered my supplies 3 weeks ago. Two weeks later I called to check on my order and surprise! My order had not been sent yet. I have called back many times since and am told they are still verifying my insurance, and that they need my Medicare card. Wow. I'm not even on Medicare. No one knows what's going on at this company... Read more

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Resolved

  • Jan 22
  • Drug Stores and Drugs
  • West Monroe, Louisiana
  • Diabetic Supplies
  • 116
  • REVIEW RATING 5/5

My mom has been trying to get her lantus and humalog through this company. They said that the company policy is that if the co pay is over 20 dollars she has to pay upfront. She sent a money order to them and I had a tracking number put on it so I know they have it.I have called for 3 weeks now each individual has told me its gonna be shipped they will overnight it. Well she still has not... Read more

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With Official Company Response

  • Jan 19
  • Drug Stores and Drugs
  • Sikeston, Missouri
  • Diabetic Supplies Kit
  • 1
  • 1
  • 95
  • REVIEW RATING 5/5

i called today to find out why i didnt have them they were suppose to be shipped on the 8 th they said needed to have dr.write an order for different meter they didnt send for a order nor contact me i am out of strips dont know how long it will be before i get them i keep asking why nobody new why no one was notified i am very pissed off right now i am thinking about using local pharmacy i... Read more

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