Arriva Medical replies to the posters

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1.7
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  • Customers like
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  • Customers don't like
    • Customer service sucks5
    • Customer services and the lies5
    • Excessive phone calls4

  • Jun 24
  • Drug Stores and Drugs
  • Tunkhannock, Pennsylvania
  • Prescription Filling
  • 34
  • REVIEW RATING 3/5

everytime we call we get rude people telling us lies about our doctor, they do not follow through & send out supplies in a timely manner and cause our doctor to resend scripts repeatedly. painful lancets are sent too. this is not America's #1 supplier. we are not happy with their services and would never recommend them to even our worse enemy. the time placed on hold is so long, I could have... Read more

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  • Jun 19
  • Drug Stores and Drugs
  • San Antonio, Texas
  • Onetouch Delica Lancing Device
  • 1
  • 1
  • 27
  • REVIEW RATING 3/5

Arriva refuses to send us the One Touch Delica lancets that we have been using since day one. What they send instead is a lance that is painful to use, leaving bruising on our fingers to the point that we can not test as often as we should because our fingers hurt so much. when we tried to bring this to Arriva's. when we complained, all we got were instructions on how to use the lance. We... Read more

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  • Jun 15
  • Drug Stores and Drugs
  • Newark, Delaware
  • Cold Calling
  • 24
  • REVIEW RATING 3/5

constantly calling! they are ONLY insterested in SELLING! stop calling me! we have your phone number! Read more

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  • Jun 09
  • Drug Stores and Drugs
  • Savannah, Georgia
  • Medical Supplies
  • 78
  • REVIEW RATING 4/5

I was running out of Byetta. I called Arriva. Response=they could not supply it and said: "go to your local pharmacy" I obtained a new RX. I went to the local pharmacy and ordered it. When I tried to pick it up, I was told "another pharmacy had filled the RX (per the insurance carrier). I had to assume it was ARRIVA. I called arriva and was informed yes they were filling it and it would be mailed... Read more

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  • Jun 05
  • Drug Stores and Drugs
  • Denver, Colorado
  • Blood Sugar Test Srips
  • 47
  • REVIEW RATING 3/5

I was informed by my doctor 3+ months ago that i no longer need to test my blood sugars. Arriva has been calling me 2 or more times a week wanting me to order more strips. Each time i have told them i no longer need to test and ask to remove me from their list. One more call this morning. How do i get them to stop since asking to be removed doesn't seem to work. This is getting very... Read more

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  • Jun 04
  • Drug Stores and Drugs
  • Highland, New York
  • Diabetic Supplies
  • 43
  • REVIEW RATING 3/5

A full year ago i explained to the arriva representative that called me that i was enrolled in a clinical trial for diabetic meds. Everything was being supplied by my physician who was running the trials. I have needles, test strips, all testing supplies .....everying is supplied by my doctor. I asked that Arriva stop calling me for the time being. They continued to call me a few times a week... Read more

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  • Jun 03
  • Drug Stores and Drugs
  • Tooele, Utah
  • Diabetic Testing Supplies
  • 41
  • REVIEW RATING 4/5

I had switched to another diabetic supply company because arriva medical delayed my delivery of diabetic testing supplies countless times and their excuse was that they needed a Medicare certified doctor to sign the prescription before they could send my supplies to me and my doctor is Medicare certified and since I stopped going through them they still call and harass me to come back to them! Read more

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  • May 29
  • Drug Stores and Drugs
  • Ann Arbor, Michigan
  • Diabetic Supplies
  • 73
  • REVIEW RATING 4/5

Because Medicare allows Arriva to supply test strips, I had to change from my wonderful company to Arriva last year. It has been a nightmare. Several times, when I have needed test strips, they have promised to send them that day -- but they never came. So, two weeks later I would call back and they would say they did not know why the test strips never went out. So sorry. They would send them... Read more

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  • May 19
  • Drug Stores and Drugs
  • High Point, North Carolina
  • Diabetic Testing Supplies
  • 79
  • REVIEW RATING 4/5

worst company I have ever dealt with customer service is poor you can't understand them because they don't speak good English.And they don't understand you or put u first. I had to give out all my information.and my medical insurance called back later they and lost all my information.waited two weeks and no diabetic testing kit told me to call back in 24 to 48.I called back they wanted my social... Read more

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With Official Company Response

  • May 15
  • Professional Services
  • Errol, New Hampshire
  • Diabetic Supplies
  • 1
  • 1
  • 82
  • REVIEW RATING 4/5

This company was refereed to us by a CPA who specializes in diabetic issues. We made a call and from the beginning they were very pushy to get information they needed but would not answer any of our questions. We finally told them to cancel all information we were not interested. in their plans. thank was back in Dec 2014...we still get calls from them to order supplies . We have spoken to... Read more

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