Arriva Medical replies to the posters Subscribed to our Plus Plan
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3.1 Based on 50 reviews
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    • Home delivery 2
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    • Excessive phone calls 10
    • Customer service sucks 9
    • Customer services and the lies 7
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Been with you 5 yrs. 2011. I received alcohol pads w-diabetic supplies. Now you want me to get secondary infection from Lancet pokes. Even hosp.use alcohol before needle sticks.I'm billed $3.60 for pads. That is a co-pay for my insulin pen.I live on $663.00 a month , mortgage pmt, car insurance. Water bill, electric bill, gas bill, not include *** wipes,soaps. $3.60 isn't much is it ? At first the pads were included, but you no longer care about... Read more

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Service is non existing. Constant lies. Won't let you talk to a supervisor. Calls everyday but offers no help. Read more

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Arriva says 7-10 days to receive meter... 2 phone calls/7 weeks later CS said. Insurance won't pay after saying it was mailed. Liars!!! They only want Medicaid and Medicare patients. Read more

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I called to obtain information regarding the process for setting up an account for 3-month mail order supplies under Medicare a/o 7/1/16, as my current vendor (a professionally run company) will no longer be carrying the brand that I prefer. ARRIVA's telephone rep had a minimal command of the English language. I could not understand the majority of her answers to my questions. Simple questions….such as requesting a form, company contact... Read more

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Tried to establish account for Embrace test strips because previous supplier Medicare contract was expiring. Arriva rep said Embrace strips weren't available to me and I needed to get a new tester that talks through the test steps. I argued Medicarecare website said Arriva supplies Embrace, he said it was available only through their pharmacy and didn't apply to me. When I said I'd go elsewhere, he started to back off and said he could make... Read more

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With Official Company Response

I have hundreds of strips and lances yet they continue to send me more costing Medicare and me (co-pay) money every time they send them out. Their auto-call system asks questions which I answer after which I have to talk to one of their reps whose English is so difficult to understand that I finally just hang up. My meter works but now, for some reason, they have to send a new one which means new strips, new lances and more money. If the old... Read more

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My insurance company sent me to them for my diabetic supplies after being diagnosed. Each time I called to see when my supplies would be shipped ( which was countless times throughout a time period of over a month ) , they claimed that my insurance did not work with them... What? They sent me to you! Every time one of their representatives told me that they would call me back to 'verify' my shipment no one ever did. Plus, when I would contact... Read more

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Constant phone calls, most days 4-5 times a day. My husband used them for awhile but was constantly harassed about other products. Asked at least 15 times not to call again. We just don't answer the phone any more. They just do not understand the word NO Read more

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I just got off the phone with a representative of Arriva. I am always amazed that they require verification of callers validity but the laws apparently don't require the caller to prove their identity. I digress. The caller wanted me to give my email address. I receive emails from Arriva routinely and have started ordering my supplies on liine per Arriva's request. This call was just to let me know that I'm entitled to devices from Medicare.... Read more

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With Official Company Response

I called Arriva Medial to refill my diabetic supplies. I was told they would ship out THAT day and it would take 7 to 10 business days to receive my order. After more that two weeks I called them back because I had not received the order. I was told "it would ship out the today". I asked to speak to a supervisor. After waiting more than 10 minutes on the phone listening to music, I hung up. I then called them back to cancel the order, as I was... Read more

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