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Arriva Medical replies to the posters Subscribed to our Plus Plan
  • 1.7
    • Customers like
        No items
    • Customers don't like
      • Excessive phone calls8
      • Customer service sucks6
      • Delays in shipping5

    With Official Company Response

    • Aug 19
    • Home Phone
    • New Franklin, Missouri
    • Diabetes Supplies
    • 1
    • 1
    • 67
    • REVIEW RATING 4/5

    When I get a call from Arriva it is ALWAYS someone with a heavy accent that I can't interpret very well. When I ask to speak to a customer rep in the USA I was given the run around and I was told it was hard to do. I finally hung up and called again and got a rep in the USA but she was from Jamaica and still had a heavy accent. PLEASE PUT ME ON A LIST, I WILL ONLY SPEAK TO SOMEONE THAT SPEAKS... Read more

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    With Official Company Response

    • Aug 12
    • Health and Beauty
    • Middletown, Pennsylvania
    • Blood Glucose Test Strips
    • 1
    • 1
    • 52
    • REVIEW RATING 4/5

    Arriva is the most annoying and harassing company that I have ever encountered. They have non stop callers if you do not order anything each month. Even if you have plenty of supplies and tell them, they still call at least 4-5 times a day either by automated calling or by personal agents. I have told at least 5 agents that I am no longer a diabetic and do not need anymore supplies. They... Read more

    Was this review helpful? 0 0

    With Official Company Response

    • Aug 11
    • Hospitals, Clinics and Medical Centers, Doctors
    • Cochrane, Wisconsin
    • Diabetic Testing Supplies
    • 1
    • 1
    • 35
    • REVIEW RATING 4/5

    I test more than 3 times a day. Arriva Medical didn not send me my full order even though my doctor sent them the perscription twice. They had me spell my name 10 times, laughed at me, put me on hold..Yes Michell you did this to an elderly women! They don't want to pay for the extra so they ditch those customers in a most crule way. I reported them to medicare just Call 1 800 medicare and ask... Read more

    Was this review helpful? 0 0

    With Official Company Response

    • Aug 07
    • Drug Stores and Drugs
    • East Hampton, Virginia
    • 1
    • 1
    • 20
    • REVIEW RATING 4/5

    Take my number off your Do Not Call list 2817397041 thank you . Read more

    Was this review helpful? 0 1

    With Official Company Response

    • Jul 30
    • Drug Stores and Drugs
    • Cadiz, Kentucky
    • Arriva Medical Diabetic Supplies
    • 4
    • 4
    • 71
    • REVIEW RATING 5/5

    Arriva calls constantly 4 to 5 times a day either for diabetic supplies or things that I don't need such as braces etc. I have repeatedly told them I don't need these things and if I did, I would call, however they repeatedly continue to call. I am fed up and am considering legal action because this has gotten way out of hand. All they are after is the money from Medicare and I think this is... Read more

    Was this review helpful? 3 1

    With Official Company Response

    • Jul 29
    • Health and Beauty
    • Colorado Springs, Colorado
    • 1
    • 1
    • 24
    • REVIEW RATING 4/5

    i have requested more than 10 times to be removed from the excessive call list. We have more than enough supplies at this time and if I need more, I will call them directly. I have asked to speak to a manager twice. The first time I got disconnected by them, the second time, they refused unless I told them why. Extremely unprofessional and consider this harrassment. I am filing a complaint... Read more

    Was this review helpful? 1 0

    With Official Company Response

    • Jul 20
    • Drug Stores and Drugs
    • Pampa, Texas
    • Arriva Medical Diabetic Supplies
    • 1
    • 1
    • 65
    • REVIEW RATING 4/5

    I keep getting unwanted telephone calls from people who speak very poor English. They are calling from a Gila Bend, AZ phone number 928-482-2451. I have told them many times to stop calling me, and they still continue to do so. If I need more diabetic supplies, I will call the company's 800 number and order them. I do not need Indians or Phillippinos calling me time after time!! Stop calling... Read more

    Was this review helpful? 0 0

    With Official Company Response

    • Jul 16
    • Drug Stores and Drugs
    • Arriva Medical Diabetic Supplies
    • 1
    • 1
    • 46
    • REVIEW RATING 4/5

    This is the 3rd time they have messed up my order, leaving me without any supplies to take care of my diabetes. From the beginning I should have stopped before I started talking to anyone there, I cannot understand any of the reps tht answer the phone. I have requested another person, still no one that speaks fluid English that can be understood. I am canceling my service with the company. ... Read more

    Was this review helpful? 0 1

    With Official Company Response

    • Jul 10
    • Drug Stores and Drugs
    • Austin, Texas
    • Arriva Medical Diabetic Testing Supplies
    • 1
    • 1
    • 45
    • REVIEW RATING 4/5

    I've been trying to reorder diabetic supplies since 5/27/15. After 3 attempts to reorder supplies & 5 phone calls, he still has not received an order & has been without testing supplies since 7 /6/15. Each time I call I get a different story & sometimes get hung up on. They even tried to blame my husbands DR for the delay. I will be complaining to Medicare for Arriva's incompetence... Read more

    Was this review helpful? 0 0

    With Official Company Response

    • Jun 24
    • Drug Stores and Drugs
    • Tunkhannock, Pennsylvania
    • Prescription Filling
    • 2
    • 2
    • 85
    • REVIEW RATING 4/5

    everytime we call we get rude people telling us lies about our doctor, they do not follow through & send out supplies in a timely manner and cause our doctor to resend scripts repeatedly. painful lancets are sent too. this is not America's #1 supplier. we are not happy with their services and would never recommend them to even our worse enemy. the time placed on hold is so long, I could have... Read more

    Was this review helpful? 0 0
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