1.4

Arriva Medical replies to the posters

This company is subscribed to our CSR plan

  • Customer service sucks3 votes
  • Customer services and the lies2 votes
  • Delays in shipping2 votes
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With Official Company Response

  • Mar 17
  • Drug Stores and Drugs
  • Katy, Texas
  • Medical Supplies
  • 1
  • 1
  • 42
  • REVIEW RATING 4/5

Ordered some supplies and three days later, my order has not even been processed. Slow service and rude phone people who clearly don't know how to do their jobs. When you call, you get people who clearly do not care and they all do such a terrible job. It's sad because people need supplies and this company is in no hurry to send them but they are happy to take your insurance money right away. ... Read more

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With Official Company Response

  • Mar 16
  • Drug Stores and Drugs
  • Pensacola, Florida
  • Life Saving Drugs
  • 1
  • 1
  • 33
  • REVIEW RATING 4/5

They are out and out crooks. I take care of a woman on life-saving meds just started with them few months ago, I have only received two of bout twelve. Call to check on why meds haven't come they said they were all sent in one package with two we received. I said impossible the ones we received were in two different envelopes one postal service and one ups. They wouldn't listen when I tried to... Read more

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With Official Company Response

  • Mar 16
  • Drug Stores and Drugs
  • Cary, North Carolina
  • Diabetic Supplies
  • 1
  • 1
  • 26
  • REVIEW RATING 4/5

I requested diabetic supplies three weeks ago, none arrived. I tried reaching them today twice and was put on hold and listened to a recording trying to sell me a back brace for 13" each time I called and never had anyone pick up the line to answer my calls. I'm thinking it's time to change companies. My health is at risk here. I am supposed to be testing my glucose twice a day and I am out of... Read more

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With Official Company Response

  • Mar 12
  • Drug Stores and Drugs
  • Chicago, Illinois
  • 1
  • 1
  • 35
  • REVIEW RATING 4/5

Worst company I have EVER had to deal with...never again and will tell anyone who ask!!!! Read more

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With Official Company Response

  • Mar 12
  • Drug Stores and Drugs
  • West Blocton, Alabama
  • Diabetic Supplies
  • 1
  • 1
  • 37
  • REVIEW RATING 4/5

It appears that this company does not have any trouble in lying to its customers when they are confronted with questions about their diabetic supplies. We have talked to three different people today at their office and got three different answers; none of which makes any sense. We cancelled our order and are ordering from another company. All we wanted was our order. My husband has been out of... Read more

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With Official Company Response

  • Mar 12
  • Drug Stores and Drugs
  • Naugatuck, Connecticut
  • Test Strips
  • 1
  • 1
  • 24
  • REVIEW RATING 4/5

Ordered test strips. Did arrive when told. Called and asked was told they were shipped. When they STILL Didn't arrive we called again and asked to speak to supervisor. After being on hold we were hung up on. DO NOT USE THIS COMPANY!!! THEY DO NOT CARE ABOUT THEIR PATIENTS Read more

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With Official Company Response

  • Mar 09
  • Drug Stores and Drugs
  • Sanger, Texas
  • Diabetic Supplies
  • 1
  • 1
  • 40
  • REVIEW RATING 5/5

Aetna insurance sent my prescription to arriva the first week of February, I spent the next two weeks calling and getting a different story each time, Finally got an account number set up and my supplies would arrive in 7 to 10 working days. Two week later no supplies so I called again and after three calls and each was a 20 minute wait I got to speak with Alma. I was then sent to another... Read more

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With Official Company Response

  • Mar 09
  • Drug Stores and Drugs
  • Amarillo, Texas
  • Diabetic Supplies
  • 1
  • 1
  • 21
  • REVIEW RATING 4/5

Haven't received supplies since August 2014. They will call and say they are sending but never receive. When I call customer service the reps are VERY rude and condescending. I have been given the run around. No tracking number, waiting on your doctor to return form (call doctor office and they have proof it was sent), I refused, it was sent on this day even though I received a call the week... Read more

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With Official Company Response

  • Mar 09
  • Drug Stores and Drugs
  • Woodstock, Georgia
  • Medical Supplies
  • 1
  • 1
  • 17
  • REVIEW RATING 4/5

I have tried since last year to get my supplies. Since I changed doctors, they kedo sending my prescription requests to the old doctor, who is no longer on the Medicare roll. My new doctor has proof that my prescription & confirmation has been sent back to Arriva, but also representatives insist it's not so. I can't get anyone to answer my phone calls. I am continually left on hold for... Read more

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With Official Company Response

  • Mar 09
  • Drug Stores and Drugs
  • Mebane, North Carolina
  • Lancet
  • 2
  • 2
  • 32
  • REVIEW RATING 4/5

When refill time is near, they call me as much as 3-4 times per day, and after hours. I have asked them not to send lancets as I have accumulated 1200 in 12 boxes of 100. I don't change my lancet every time I test and I know others that do not either, so the scale of this waste could be very large. They wont take them back. They told me that they credited Medicare but I don't know for sure. ... Read more

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