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With Official Company Response

  • Nov 18
  • Drug Stores and Drugs
  • Bullhead City, Arizona
  • Extra Test Strips
  • 2
  • 2
  • 91
  • REVIEW RATING 4/5

Arriva does not appear to have any two reps that tell you the same thing. Told me Oct 2014 my doc info for extra test strips was not enough info to warrant that amount of strips. Kept turning that info in for over one year. My problem never notified me for over one year of any kind of problem. Last week Des told on phone all needed info was in to keep medicare happy. Today got email from Annette... Read more

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With Official Company Response

  • Oct 30
  • Drug Stores and Drugs
  • 2
  • 2
  • 196
  • REVIEW RATING 5/5

Attn: Supervisor Dee of Arriva, Florida Arriva Executive Office Phone 1-800-700-4442 Ext. 12027 I made you a promise Dee and I'm here delivering as promised. I will provide the best free advertising money can't buy. You push the button, I deliver! I will alert, inform, encourage existing Arriva patients and those who are reviewing this post to think twice before engaging further commerce with... Read more

Was this review helpful? 2 1

With Official Company Response

  • Oct 27
  • Drug Stores and Drugs
  • Supplies
  • 1
  • 1
  • 18
  • REVIEW RATING 4/5

Did not reset ehi I did not receive my or supplies that's what I'm calling about thank youI should be getting my supplies in 7 to 10 business days I did call to make a record of and I just talked to arriva medical thank you for your help Read more

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With Official Company Response

  • Oct 21
  • Health Insurance
  • Prescription Delivery
  • 1
  • 1
  • 69
  • REVIEW RATING 5/5

Around the Sep 15th, I called in my order for supplies, I was told it could be upto 3 weeks to get my supplies. On Oct 16th I called to check the status of my order, I was told that my prescription and expired and they were waiting for her renewel. (I had first been told that they were shipped on Sep 23rd, so because I had not received them I asked for more info) I was then told when they... Read more

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With Official Company Response

  • Oct 18
  • Drug Stores and Drugs
  • Manchester, New Hampshire
  • Diabetic Test Strips
  • 1
  • 1
  • 57
  • REVIEW RATING 4/5

I have been on oral medication for 8 years, have hade Liberty all this time with no problem EVER. Now have just been put on insulin and need to test 3 times a day instead of one. I get the same story, the script coming from the MD is incorrect, they do not sign or date the script, they requested 1 - 3 instead of just 3, and on and on and on with the excuses. They do not care that I will need... Read more

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With Official Company Response

  • Oct 17
  • Drug Stores and Drugs
  • Wintersville, Ohio
  • Diabetic Supplies
  • 1
  • 1
  • 39
  • REVIEW RATING 4/5

husband customer of Arriva they never sent fax to dr. as said they would,not received supplies and it's been over a month. all i get done doing is calling Arriva and they tell me order was sent,need dr.s fax # which they have or script expired. THEY ARE THE WORST COMPANY EVER!! My husband has to check his BGL frequently. called Arriva and am holding again ;they told me it would be at least 7-14... Read more

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With Official Company Response

  • Oct 10
  • Drug Stores and Drugs
  • Diabetic Supplies Kit
  • 1
  • 1
  • 118
  • REVIEW RATING 5/5

I was switched from Liberty medical to Arriva. I ordered test strips and was very clear that strips were ALL that I needed. When my order arrived, I received a new meter (a brand that I do not use), test strips, lancets, a lancing device, control solution and batteries. I called and spoke with a rep who told me I would not be billed. Now I am being billed. 2 yrs later. I have called the company... Read more

Was this review helpful? 1 2

With Official Company Response

  • Oct 07
  • Drug Stores and Drugs
  • Diabetic Strips
  • 1
  • 1
  • 66
  • REVIEW RATING 4/5

I placed an order for diabetic strips in Aug. 2014 and received them finally yesterday, Oct. 6, 2014. Arriva does not follow through on information given them. In Aug. they said that my Drs. PA did not qualify for Medicare and they would call and get a script from my Dr. Did they call? I don't know. In the meantime they repeated called about other devices, back brace, etc. when I asked... Read more

Was this review helpful? 1 1

With Official Company Response

  • Sep 25
  • Drug Stores and Drugs
  • Medical Supplies Delivery
  • 1
  • 1
  • 110
  • REVIEW RATING 5/5

I was told to order my husbands supplies on Aug. 13 2014 so he wouldn't run out. Two weeks later I called to see where they were and was told he would receive them in 7 to 10 days. Well, two weeks ago they called me asked me if I needed any supplies and I told them the story and I was PROMISED that they would be shipped that day. Then yesterday 9-24-2014 I received a call stating they were... Read more

Was this review helpful? 2 0

With Official Company Response

  • Sep 25
  • Drug Stores and Drugs
  • Back Brace
  • 3
  • 3
  • 140
  • REVIEW RATING 5/5

Arriva is persistant! I'm a physician who unfortunately has to deal with these scoundrels. For example, recently I made it clear to them ( numerous times) that a certain patient didn't require a back brace and wasn't asking for one. They DO NOT CARE! The faxes and calls keep coming. ..2-3× week for at least 2 months! They do the same with diabetes supplies and other items. Even when the patient... Read more

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